As some subreddits continue blackouts to protest Reddit's plans to charge high prices for its API, Reddit has informed the moderators of those...

As some subreddits continue blackouts to protest Reddit’s plans to charge high prices for its API, Reddit has informed the moderators of those subreddits that it has plans to replace resistant moderation teams to keep spaces “open and accessible to users.”

Edit, there seems to be conflicting reporting on this issue:

While the company does “respect the community’s right to protest” and pledges that it won’t force communities to reopen, Reddit also suggests there’s no need for that.

Source: https://www.theverge.com/2023/6/15/23762501/reddit-ceo-steve-huffman-interview-protests-blackout

@coldredlight@beehaw.org
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181Y

I was a mod on a big sub for awhile many years ago and it was a literal horrowshow every day. It was an endless torrent that never stopped, the mod team basically ran 24/7. It was guaranteed you would see at least some fucked up bigotry every time you looked in the queue because the sub was a regular target for those people. It was really just a nonstop firehose of all the worst the internet has to offer, one reported Reddit comment at a time, forever. The tools I had access to were janky browser plugins and things like that, stuff previous mods had built themselves years before because the actual Reddit tools were inadequate. The sub involved so much moderation the team was very organized and you had to put in a certain amount of work every month, it really was like a part time job where you get to set your own hours but can be “fired” for slacking. You often feel emotionally drained afterwards just like a real job, and you start feeling anxious when you “clock in” because fuck not this same miserable bullshit yet again, just like a real job. I have so much respect for quality moderation, it is not at all easy in any way.

@coldredlight @peyotecosmico interesting!

Do you have any thoughts on what kind of mod tooling the Threadiverse needs to make mods’ work easier?

@rysiek @coldredlight @peyotecosmico from my experience modding on Facebook, the things I most often wished for were just better views of incoming comments. Being able to sort and group by time on a certain post, for example, and then filter that list by keyword so I can take bulk actions.

Being able to restrict who can comment on a post helps a LOT. The amount of harassment I had to deal with dropped significantly when I could change a post to only accounts over a certain age, for example.

I don’t really have enough experience with them yet to have specific thoughts but my impression is they are very basic currently and need a lot of work. One thing that’s really important is being able to do bulk actions against multiple users quickly. I remember the times when big attacks would happen and we would have a sudden flood of obvious problem users posting comments blatantly intended to cause disruptions, being able to efficiently respond in the moment to that scenario can be really important. It sucks when the mod team lacks the ability to respond quickly because in the meantime users trying to have a real conversation end up getting harassed, angered, and driven away with the impression the mods are worthless. You don’t want to have to fight your tools and spend a bunch of time per individual action because by the time you get to dealing with the full swarm of trolls the conversation might have really taken a turn or be basically over so you end up cleaning things up after it doesn’t make much difference for the users. Also, bots like automod are extremely useful and important so I would say the fediverse needs them ASAP. I never messed with the bots when I was mod but they were definitely like a force multiplier for the mod team.

varx/social
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11Y

@coldredlight @rysiek It seems to me that search would be critical. An ideal workflow during a flood might look like:

  1. Search for a particular keyword (or regular expression 🤩)
  2. Multi-select relevant comments
  3. Optionally: Review list of the associated usernames, possibly annotated with account age etc. and allow deselecting any that were accidentally included
  4. One-click ban + remove recent comments of all users in list.
@Banjo@beehaw.org
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51Y

With all the time and effort mods like yourself put into looking after subs, does Reddit not have at the very least a way of publicly rewarding moderators that do some much work keeping subs running? I know fellow Redditors can hand out ‘rewards’ but something directly from Reddit would show the community how much mods are appreciated and required.

@coldredlight@beehaw.org
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5
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1Y

Not that I’m aware of, but this was many years ago now so things could be different. I personally wouldn’t have wanted any kind of public reward because that can paint a target, you get direct messages from problem users and other issues that come with recognition. I never publicly mentioned being a mod anywhere on Reddit, it was one of the things the mod team warned new mods about because trolls and other problem users will start targeting you directly once they see that you’re a mod.

@Banjo@beehaw.org
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21Y

That’s a very good and fair point.

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